When we started out, we approached a few reputable accountants for advice and found that all they wanted to do was to speak to us at year-end. Add to that, we found that if we emailed them, they would take weeks to reply. Having come from a customer service background, we were shocked at how accountancy had become a pile them high industry that didn’t care about the customer.
As a new business, we felt alone in the world of business. We didn’t know who to go to for advice and found that most government-promoted suppliers were in it for the paycheck from vast but inefficient subsidies. So, we went it alone. We learnt through making mistakes, and we built up a set of core competencies that meant we could help others build their businesses too.
It’s those core competencies that we offer alongside our accountancy practice today. We don’t want to just be an accountant that prepares a financial statement. We want to be the accountant that you not only call when you have a problem, but the one that shows you the problems and comes to you with the ability to solve them.